Frequently Asked Questions

LED neon signs are more environmentally friendly, require no maintenance, are energy efficient, have a long life span and most importantly, safe when compared to traditional neon signs.

Your neon sign generally will not require any special tools or installation expertise. All neon signs come mounted on a high quality acrylic panel and include mounting accessories and cables. Simply follow the installation instructions in the User Guide provided with your LED neon sign.

Permanent exterior installations or larger interior neon signs may require special installations.

Yes! Our LED neon signs can be shipped all over the world.

We offer a minimum sign size of 50cm (20 inches) in width/height to ensure there is enough definition in the design.

We offer standard signs up to 200cm (79 inches) but have capabilities to manufacturer larger signs if required. Feel free to submit the Custom Design Form and our team will be happy to help bring your ideas to light!

Yes, however some fonts and designs work better than others, such as single line fonts or lines with equal stroke widths. Calligraphy and brush styles cannot be replicated easily. If you’re unsure about your design idea or desired font style, our team is happy to advise and assist you through the process!

Our typical lead time is approximately 10 to 15 business days.

We strive to provide the fastest shipping times however due to the COVID-19 pandemic, we've experienced slower shipping times. Our current lead time is approximately 15 to 20 business days.

"Upload Your Design" LED neon signs may take longer to deliver, as our team will work with you to ensure we’ve captured your vision prior to manufacturing and shipping.

Yes, we can produce LED neon signs for outdoor applications. Please be sure to select your application in your "Upload Your Design" form, when you "Create Your Own" sign, or pick a sign from our product collections.

Our LED neon signs are powered by plugging into a standard wall outlet. Please be sure to select your applicable plug connector in your "Upload Your Design" form, when you "Create Your Own" sign, or pick a sign from our product collections.

Not at all! Our LED neon signs are environmentally friendly, produce no heat or buzzing, safe, and are maintenance free.

Yes, we provide a 12-month warranty on materials and workmanship for all our neon signs. This warranty does not extend to any damage that occurs as a result of improper installation or physical damage during usage.